How tera4d collects, uses, protects, and manages your personal information in compliance with data protection standards
tera4d (the "Company", "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains what personal data we collect from users of our online gaming platform, how we use that data, who we share it with, and what rights you have regarding your information. By using tera4d services, you consent to the data practices described in this policy. This policy applies to all users accessing our platform from Indonesia and other jurisdictions where we operate.
tera4d collects several types of information to provide, maintain, and improve our services. The categories of personal data we collect include:
When you register an account, use our services, or contact customer support, you provide us with information including:
When you access or use tera4d, we automatically collect certain technical and usage information:
We may receive information about you from third-party sources including:
tera4d uses the collected information for the following purposes:
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Creating and maintaining your account, authenticating your identity, managing your profile | Contract Performance |
| Service Delivery | Processing bets, facilitating deposits and withdrawals, managing bonuses, delivering gaming services | Contract Performance |
| Security & Fraud Prevention | Detecting and preventing fraud, money laundering, underage gambling, account takeovers, and other illegal activities | Legal Obligation |
| Compliance | Verifying age and identity (KYC), complying with licensing requirements, responding to legal requests | Legal Obligation |
| Customer Support | Responding to inquiries, resolving disputes, providing technical assistance | Contract Performance |
| Responsible Gaming | Monitoring for problem gambling behavior, enforcing deposit limits, processing self-exclusion requests | Legal Obligation |
| Platform Improvement | Analyzing usage patterns, improving features, optimizing performance, developing new services | Legitimate Interest |
| Marketing (with consent) | Sending promotional emails, bonus offers, and personalized recommendations | Consent |
Under international data protection laws, tera4d processes your personal data based on the following legal grounds:
tera4d does not sell your personal information to third parties. However, we may share your data with the following categories of recipients for legitimate business purposes:
Payment Processors: We share financial information with banks and payment service providers (BCA, BRI, BNI, Mandiri, and others) to process deposits and withdrawals.
Identity Verification Services: We share identification documents with KYC service providers to verify your age and identity in compliance with regulatory requirements.
Cloud Service Providers: We use secure cloud infrastructure providers to host our platform and store data.
Customer Support Tools: We use third-party live chat and support ticketing systems to manage customer inquiries.
Analytics Providers: We share anonymized usage data with analytics platforms to improve our services.
All third-party service providers are contractually bound to protect your data and use it only for the specific purposes we authorize.
tera4d implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security practices include:
While we implement robust security measures, no system is completely secure. You also play a role in protecting your data by choosing a strong password, keeping it confidential, and logging out after each session.
tera4d retains your personal information for as long as necessary to fulfill the purposes described in this policy and comply with legal obligations. Specific retention periods include:
After the retention period expires, we securely delete or anonymize your data so it can no longer be associated with you.
Depending on your jurisdiction, you may have the following rights regarding your personal information:
Right to Access: You have the right to request a copy of the personal information we hold about you. We will provide this information in a commonly used electronic format.
Data Portability: You can request that we transfer your data to another service provider where technically feasible.
Right to Rectification: If your personal information is inaccurate or incomplete, you can request that we correct or update it. You can update most information directly in your account settings.
Right to Erasure: You can request deletion of your personal data, subject to legal retention requirements. We may need to retain certain data to comply with regulations or defend legal claims.
Right to Restrict Processing: You can request that we limit how we use your data in certain circumstances, such as while we verify the accuracy of information you dispute.
Right to Object: You can object to processing based on legitimate interests or for direct marketing purposes. We will stop processing unless we have compelling legitimate grounds.
Withdrawal of Consent: Where processing is based on consent, you can withdraw that consent at any time. This does not affect the lawfulness of processing before withdrawal.
To exercise any of these rights, please contact our Data Protection Team at [email protected] (plain text, not clickable) or through live chat on our website. We will respond to your request within 30 days. For security purposes, we may need to verify your identity before processing your request.
tera4d uses cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. Types of cookies we use include:
You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent you from using certain features. For more detailed information about the specific cookies we use, their purposes, and retention periods, please contact our support team.
tera4d operates internationally and may transfer your personal data to servers located outside Indonesia. When we transfer data across borders, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws. These safeguards include:
tera4d services are strictly intended for individuals aged 21 years or older. We do not knowingly collect personal information from anyone under 21. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information and close the associated account. Parents or guardians who believe their child has provided information to tera4d should contact us immediately at [email protected].
tera4d may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you by updating the "Effective Date" at the top of this policy and, where appropriate, by sending you an email notification or displaying a prominent notice on our platform. Your continued use of tera4d services after changes are posted constitutes acceptance of the updated policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our Data Protection Team:
For general account questions, please visit our FAQ page. For information about your rights and obligations as a user, please review our Terms & Conditions.
At tera4d, we are committed to transparency and respect for your privacy rights. We handle your personal information responsibly and in accordance with applicable data protection laws. By using our services, you trust us with your data, and we take that responsibility seriously. If you ever have concerns about how your information is being used, please don't hesitate to reach out to our team.
Key principles of our approach to data protection
All your personal and financial data is protected with bank-grade 256-bit SSL encryption during transmission and storage. Your sensitive information is never stored in plain text.
We never sell your personal information to third parties. Your data is used only to provide our gaming services, comply with legal requirements, and improve your experience.
Request a copy of your personal information at any time. We provide your data in a portable format that you can review, download, or transfer to another service.
Request deletion of your personal data at any time, subject to legal retention requirements. We securely erase information when it is no longer needed.
We adhere to international data protection standards and gaming regulations. Regular audits ensure we maintain the highest levels of compliance and security.
We are open about what data we collect, why we collect it, and who we share it with. No hidden practices, no surprises – just clear, honest communication.
Our support team is available 24/7 to answer questions about how we handle your personal information, your privacy rights, and our data security practices.